Coming soon! Our hometown bank is in the process of launching a redesigned online and mobile banking platform. Click here to learn more.
new upgrade coming soon...
Our hometown bank is in the process of launching a redesigned online and mobile banking platform, creating an entirely new user experience with added features.1
What current digital banking users should know
Personal Digital Banking
1) Ensure your email and phone number are up to date by signing in to Online Banking. Click "More" > "Customer Service" > "Contact Information" to review.
2) Turn on automatic updates for your Tri City Mobile app. This will ensure you have the latest version when the upgrade is complete. (Android users will likely need to re-install the Tri City Mobile app.)
Business Digital Banking
1) Ensure your email and phone number are up to date by signing in to Online Banking. Click "Administration" > "Self Administration" > "Personal Preferences" to review.
2) The Tri City Mobile Business app will be removed from the App Store and Play Store upon the upgrade. All your personal and business banking will now be in one app: Tri City Mobile. (Android users will likely need to re-install the Tri City Mobile app.)
IMPORTANT DATES
Personal Digital Banking
Wednesday, October 29, 5pm CT: The final time to submit a Bill Pay payment before the upgrade.
- Alternatives to Bill Pay include using your Tri City debit card, credit card, writing a check, or submitting payments using Tri City’s routing number and your account number.
- All previously submitted Bill Pay payments will continue to process without interruption.
Friday, October 31, 5pm CT: The final time to log into the current digital banking experience before the upgrade. The new experience will be available early the following week.
- Alternatives to digital banking while it is offline include, visiting a Tri City branch, checking your balance at a Tri City ATM, or using telephone banking by calling 414.874.2489. (If you haven’t already set up a telephone banking PIN, it is the last four digits of the Social Security Number of the primary account holder.)
- As a reminder, please turn on automatic updates for your Tri City Mobile app. This will ensure you have the latest version when the upgrade is complete. (Android users will likely need to re-install the Tri City Mobile app.)
Business Digital Banking
Wednesday, October 29, 5pm CT: The final time to submit a Bill Pay payment before the upgrade.
- Alternatives to Bill Pay include using your Tri City debit card, credit card, writing a check, or submitting payments using Tri City’s routing number and your account number.
- All previously submitted Bill Pay payments will continue to process without interruption.
Friday, October 31, 5pm CT: The final time to log into the current digital banking experience before the upgrade. The new experience will be available early the following week.
- Alternatives to digital banking while it is offline include visiting a Tri City branch, checking your balance at a Tri City ATM, or using telephone banking by calling 414.874.2489. (If you haven’t already set up a telephone banking PIN, it is the last four digits of the EIN or Tax ID of the business.)
The Tri City Mobile Business app will no longer be available in the App Store or Play Store. Both your business AND personal banking can now be done in one app, Tri City Mobile. When the upgrade is complete, you'll be able to download the new digital banking experience by searching: Tri City Mobile.
New features will include:
Connect Accounts
Get a complete view of your finances through the ability to connect all of your accounts, even those outside of Tri City.
Savings Goals
Set personalized savings goals within your account so you can take that vacation or get a new car. Your dream is achievable!
Categorize Spending
Want a better idea of your budget? Categorize your transactions in digital banking for an overview of your spending habits.
Disputes
Initiate a dispute on errors or unauthorized charges from your online or digital banking platform.
Digital Identification
You'll experience an enhanced ease of use when contacting our Customer Care team, who will be able to confirm your identity digitally.
Card Updater
Automatically and securely update your card information on file at the sites you have selected and provided the correct credentials.
The features you already know and love:
With the digital banking upgrade, you will still have access to many of the great digital features you already have through Tri City, including:
- Zelle®
- Bill Pay
- eStatements
- Mobile Deposit
- Credit Score, and more!
Digital Banking FAQ
Why are you making this change?
Your banking needs evolve, and so should your digital banking experience. We're offering additional services to make it even easier to move, spend and manage your money from any device at any time.
Will I need to download a new mobile app?
- Personal: Turn on automatic updates for your Tri City Mobile app. This will ensure you have the latest version when the upgrade is complete. (Android users will likely need to re-install the Tri City Mobile app.)
- Business: The Tri City Mobile Business app will be removed from the app store upon the upgrade. All your personal and business banking will now be in one app: Tri City Mobile. Be ready to download the Tri City Mobile and turn on automatic app updates. (Android users will likely need to re-install the Tri City Mobile app.)
Will this affect personal and business accounts?
Yes, personal and business digital banking users will experience the update.
Will I need to change my username?
- Personal digital banking users do not need to change their username.
- Business digital banking users are changing. Businesses will no longer need to use a CompanyID and Username. Instead, they’ll be combined into one username. Example: If your current CompanyID is 123456 and current username is admin, your new username will be 123456admin. (Note that you can change your username upon logging in for the first time.)
Will I need to change my password?
Yes, please follow the prompts in digital banking when signing in for the first time.
Will I need to re-link accounts I already have connected in Tri City?
No, any accounts currently in your Tri City digital banking will convert to the new experience.
Will I need to re-establish my scheduled transfers and bill payments?
No, any already scheduled transfers or bill payments in your Tri City digital banking will automatically convert to the new experience.
Will I lose any data as part of the upgrade?
- All of your historical transaction data, eStatements, currently linked accounts, scheduled transactions, scheduled Bill Pay payments, and account nicknames will be part of the upgrade.
- Account Alerts: After the upgrade, you will need to re-establish any alerts you wish to receive.
- Zelle Transaction History: After the upgrade, you will not see Zelle transaction history when using the Zelle widget.
Will I need a new debit or credit card?
No, your Tri City debit and credit cards will not be affected by the digital banking upgrade.