Coming soon! Our hometown bank is in the process of launching a redesigned online and mobile banking platform. Click here to learn more.
new upgrade coming soon...
Our hometown bank is in the process of launching a redesigned online and mobile banking platform, creating an entirely new user experience with added features.1
What current digital banking users should know
Personal App
1) Ensure your email and phone number are up to date by signing in to Online Banking. Click "More" > "Customer Service" > "Contact Information" to review.
2) Turn on automatic updates for your Tri City Mobile app. This will ensure you have the latest version when the upgrade is complete. (Android users will likely need to re-install the Tri City Mobile app.)
3) Digital banking will be offline for 2-3 days during the upgrade, with Bill Pay inaccessible for additional 1-2 days. Tri City will provide you notice a few weeks prior so you can plan ahead. Be sure you have alternative options available.
Business App
1) Ensure your email and phone number are up to date by signing in to Online Banking. Click "Administration" > "Self Administration" > "Personal Preferences" to review.
2) The Tri City Mobile Business app will be removed from the App Store and Play Store upon the upgrade. All your personal and business banking will now be in one app: Tri City Mobile. (Android users will likely need to re-install the Tri City Mobile app.)
3) Digital banking will be offline for 2-3 days during the upgrade, with Bill Pay inaccessible for an additional 1-2 days. Tri City will provide you notice a few weeks prior so you can plan ahead. Be sure you have alternative options available.
New features will include:
Connect Accounts
Get a complete view of your finances through the ability to connect all of your accounts, even those outside of Tri City.
Savings Goals
Set personalized savings goals within your account so you can take that vacation or get a new car. Your dream is achievable!
Categorize Spending
Want a better idea of your budget? Categorize your transactions in digital banking for an overview of your spending habits.
The features you already know and love:
With the digital banking upgrade, you will still have access to many of the great digital features you already have through Tri City, including:
- Zelle®
- Bill Pay
- eStatements
- Mobile Deposit
- Credit Score, and more!
Digital Banking FAQ
Why are you making this change?
Your banking needs evolve, and so should your digital banking experience. We're offering additional services to make it even easier to move, spend and manage your money from any device at any time.
Will I need to download a new mobile app?
Personal: Turn on automatic updates for your Tri City Mobile app. This will ensure you have the latest version when the upgrade is complete. (Android users will likely need to re-install the Tri City Mobile app.)
Business: The Tri City Mobile Business app will be removed from the app store upon the upgrade. All your personal and business banking will now be in one app: Tri City Mobile. Be ready to download the Tri City Mobile and turn on automatic app updates. (Android users will likely need to re-install the Tri City Mobile app.)
Will this affect personal and business accounts?
Yes, personal and business digital banking users will experience the update.
Will I need to change my username?
In most cases, you will not need to change your username. Please follow the prompts in digital banking when signing in for the first time.
Will I need to change my password?
Yes, please follow the prompts in digital banking when signing in for the first time.
Will I need to re-link accounts I already have connected in Tri City?
No, any accounts currently in your Tri City digital banking will convert to the new experience.
Will I need to re-establish my scheduled transfers and bill payments?
No, any already scheduled transfers or bill payments in your Tri City digital banking will automatically convert to the new experience.
Will I need a new debit or credit card?
No, your Tri City debit and credit cards will not be affected by the digital banking upgrade.