new Digital banking: now live!
Our hometown bank has launched a redesigned online and mobile banking platform, creating an entirely new user experience with added features.1
Mobile App Download
Once enrolled in digital banking, download the Tri City mobile app from the App Store or Google Play.
Signing in to digital banking
When signing in to Tri City’s new Digital Banking for the first time, you will be prompted to enter your username and password. Then, you will reset your password. You will be asked to verify your username and your Social Security Number (Personal Banking) or EIN/TIN (Business Banking). Lastly, you’ll enter three of the five optional verification fields.
If your verification is unsuccessful, try entering a different set of optional verification fields. If you are locked out, you can try again in another 15 minutes. If you have questions, please contact Tri City’s Customer Care team directly at 414.874.2489 or visit our Locations & Hours page to contact a branch directly.
New features will include:
Connect Accounts
Get a complete view of your finances through the ability to connect all of your accounts, even those outside of Tri City.
Savings Goals
Set personalized savings goals within your account so you can take that vacation or get a new car. Your dream is achievable!
Categorize Spending
Want a better idea of your budget? Categorize your transactions in digital banking for an overview of your spending habits.
Disputes
Initiate a dispute on errors or unauthorized charges from your online or digital banking platform.
Digital Identification
You'll experience an enhanced ease of use when contacting our Customer Care team, who will be able to confirm your identity digitally.
Card Updater
Automatically and securely update your card information on file at the sites you have selected and provided the correct credentials.
The features you already know and love:
With the digital banking upgrade, you will still have access to many of the great digital features you already have through Tri City, including:
- Zelle®
- Bill Pay
- eStatements
- Mobile Deposit
- Credit Score, and more!
ATTENTION QUICKBOOKS, QUICKEN AND credit karma USERS
Action Date: Week of November 3, 2025
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Conversion instructions
Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:
- Quicken Win/Mac Express Web Connect
- QuickBooks Online Express Web Connect
- Credit Karma
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
Digital Banking FAQ
Why did you make this change?
Your banking needs evolve, and so should your digital banking experience. We're offering additional services to make it even easier to move, spend and manage your money from any device at any time.
Will I need to download a new mobile app?
- Personal: If automatic updates were turned on for your Tri City National Bank app, your app should have upgraded automatically. Android users will likely need to re-install the Tri City National Bank app. (See above for links to download.)
- Business: The Tri City Mobile Business app has been removed from the app store. All your personal and business banking is now in one app: Tri City National Bank. Be ready to download the Tri City National Bank app and turn on automatic app updates. (Android users will likely need to re-install the Tri City National Bank app.)
Does this affect personal and business accounts?
Yes, personal and business digital banking users have experienced the update.
Will I need to change my username?
- Personal digital banking users do not need to change their username.
- Business digital banking users are changing. Businesses will no longer need to use a CompanyID and Username. Instead, they’ll be combined into one username. Example: If your current CompanyID is 123456 and current username is admin, your new username will be 123456admin. (Note that you can change your username upon logging in for the first time.)
Will I need to change my password?
Yes, please follow the prompts in digital banking when signing in for the first time.
Will I need to re-link accounts I already have connected in Tri City?
No, any accounts currently in your Tri City digital banking will convert to the new experience.
Will I need to re-establish my scheduled transfers and bill payments?
No, any already scheduled transfers or bill payments in your Tri City digital banking have automatically converted to the new experience.
Did I lose any data as part of the upgrade?
- All of your historical transaction data, eStatements, currently linked accounts, scheduled transactions, scheduled Bill Pay payments, and account nicknames have transferred in the upgrade.
- Account Alerts: You will need to re-establish any alerts you wish to receive.
- Debit Card Alerts and Controls: You will need to re-establish any controls and any alerts you wish to receive.
- QuickBooks Online and Quicken Express: These services may be unavailable for an additional 5-7 days after the new digital banking service is available.
- Zelle Transaction History: You will need to re-enroll in Zelle and you will not see previous Zelle transaction history when using the Zelle widget.
Will I need a new debit or credit card?
No, your Tri City debit and credit cards have not been affected by the digital banking upgrade.