Protect your account! We will never call you and ask for your username, password or PIN number. NEVER share these important account details with anyone. When in doubt, hang up and call us directly at 888.874.2489.
By accepting the terms of this Agreement, you are consenting to receive account documents electronically in Online Banking instead of receiving paper documents in the mail.
For purposes of this Agreement, the terms “we”, “us”, and “our” refer to Tri City National Bank (“Bank), and the terms “you” and “your” refer to the individual who is identified on our records as an authorized signer on an Account. “Account” means your eligible Tri City National Bank checking, savings, certificate of deposit, loan, retirement, and money market account.
Consent to Receive Documents Electronically
You may choose to receive documents related to your Account(s) electronically instead of in paper form by affirmatively consenting to this Online Documents Agreement (“Agreement”). The documents you consent to receive electronically are collectively referred to as “Documents” and include but are not limited to the following:
- All legal and regulatory disclosures, communications and notices associated with your Account(s). Notices may include certificate maturity, certificate renewal, overdraft notices, loan change and escrow notices.
- Periodic deposit and loan statements for your Account(s).
- Tax information Forms 1098, 1099, and 5498.
- Notices or disclosures about a change in the terms of the Agreement and your Account.
- Privacy policies and notices.
By affirmatively consenting, you are requesting that Tri City National Bank provide documents to you electronically in Online Banking instead of receiving paper documents in the mail. You are also consenting to receive emails notifying you that documents are available for viewing in Online Banking.
Joint Accounts. For accounts owned jointly, any one of the joint owners may consent to receive documents electronically and that election will apply to all accountholders. The consent of all joint owners is required to withdraw consent to receive documents electronically. When you withdraw consent, you will lose access to the historical documents stored in Online Banking. We reserve the right, in our sole discretion, to discontinue providing documents electronically and send paper documents to your mailing address at any time.
Hardware and Software Requirements
To view and access the documents electronically in Online Banking, you must have access to a computer or other device that has the following hardware and software minimum requirements:
a. An up-to-date operating system capable of accessing the internet and downloading PDF files, e.g., Microsoft Windows or Mac OS;
b. An active email account;
c. Adobe Acrobat Reader (free download is available at www.adobe.com); and
d. Computer or device storage to retain the documents electronically or a printer to retain paper copies.
It is your sole responsibility to determine whether your computer or other system meets the hardware and software requirements necessary to receive documents electronically and to receive email notifications from the Bank. The Bank does not represent that your computer or other device will be compatible with or otherwise support electronic documents. It is your responsibility to print or download electronic Documents if you wish to maintain a copy for your records. The Bank will notify you if the hardware and/or software requirements needed to access or retain electronic documents changes and is no longer sufficient to access or retain the electronic documents subject to consent.
Active Email Account
It is your responsibility to keep your email address and other contact information current and you agree to notify us of any changes.
As documents become available the Bank will send an email, to the email address on record at the Bank, notifying you of the availability of these documents in Online Banking. You should then log in to Online Banking and click on the Documents tab to view, print and/or save your documents.
If an email is returned to us as undeliverable, or you otherwise do not receive the email notification, your documents will still be available to you in Online Banking. The date on which you will be deemed to have documents available to you is the date such documents are posted in your Online Banking profile, whether or not you receive or access the above-mentioned email. You have the right at any time to withdraw your consent and to receive paper documents mailed to you.
To change or view your email address and other contact information
- Log in to Online Banking, click on Customer Service, and select Contact Information.
You agree to notify us if you are not able to receive, view or print your documents, at which time we may begin mailing paper documents to the mailing address we have on record at the Bank. If you wish to contact the Bank pertaining to any issue with your electronic documents, please call Customer Support at 414.874.2489, or log in to Online Banking, click on Customer Support, and select Contact Us.
Paper copies of documents that were previously sent electronically are available upon request by calling Customer Support at 414.874.2489. There may be a fee to obtain a paper copy of a document that was previously provided electronically. Refer to the Fee Schedule for more information.
You have the right to withdraw consent and to require that we provide your documents in paper form. The Bank will continue to provide documents electronically until we receive notice of your withdrawal of consent and we then have sufficient time to act in compliance with such a request, including but not limited to making necessary changes in our systems to effect the change. The consent of all joint owners is required to withdraw consent to receive documents electronically. When you withdraw consent, you will lose access to the historical documents stored in Online Banking. To withdraw your consent:
- Call Customer Support at 414.874.2489, or
- Log in to Online Banking, click on Documents, and select the “change your statement delivery method” link, or
- Log in to Online Banking, click on Customer Service, and select Contact Us. After you withdraw consent, we will mail your subsequent documents to the address we have on record at the Bank.
Relation to Other Agreements
This Agreement is intended to supplement and not to replace other agreements between you and us relating to your Account(s) including, without limitation, our Deposit Account Rules and Online Banking Disclosures. In the event of a conflict between this Agreement and any other account rules and agreements that apply to your accounts, this Agreement shall govern and prevail.
Change in Terms
We may amend this Agreement at any time with notice from us to you, as required by law. If we have notified you of a change in any term of this Agreement, by accessing Online Documents after the amendments have been made, you agree to be bound by the amended agreement.
You agree to indemnify, defend and hold harmless Tri City National Bank officers, directors, employees, consultants, agents, service providers, and licensors against all claims, demand, proceedings, suits and actions and all liabilities, losses, expenses and costs, including attorneys’ fees and expenses, resulting from your failure to comply with the terms of this Agreement, including, without limitation, your failure to keep Tri City National Bank informed of your correct email address or resulting from your negligent or improper use of the Online Documents process.
Safety Precautions for Online Document Usage
Please keep in mind the following safety tips whenever you access account information.
- Do not leave your computer unattended while viewing documents in Online Banking and log off as soon as you have completed viewing the documents.
- Use a sufficiently complex password not susceptible to another person guessing your password.
- Do not respond or otherwise take any action regarding any emails, phone calls or other requests to provide your personal information.
- The Bank will never call and ask for your username, password, PIN number or verification code. NEVER share these important account details with anyone. Even if you recognize the caller ID, it could still be a fraudster on the other line.
- Be cautious, cyber criminals commonly pose as loved ones or business partners asking for money, gift cards or wire transfers.
Verification and Consent
By clicking the box on the Add Online Documents page, you confirm your consent to receive Documents in electronic format in connection with your Account(s) and acknowledge the following:
a. You have read the Online Documents Agreement and you understand and agree with its terms and conditions.
b. You confirm that your hardware and software meet the requirements above and affirmatively acknowledge that you have the ability to access, download, and retain electronic documents.
c. You confirm that you have provided your current email address and will continue to provide a current email address where you may receive email notifications electronically.